Terms & Conditions
Once the Lessee reserve the villa a deposit of 50% of the villa rental rate is due within 7 days of booking to confirm. Failure to make this payment subjects your reservation to automatic cancellation without notice to you. The balance due of rent and damage deposit must be paid in full at least 30 days prior to arrival and 60 days prior to the Lessees arrival during peak season. If the Lessee choose to book extra nights just prior to arrival the rent for these nights shall be paid latest when check-in.
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made in writing by e-mail to firstname.lastname@example.org. For cancellations received 31 days or more prior to arrival 50% of the rental amount is refunded. For cancellations received within 30 days prior to arrival 100% of the rental amount is forfeited.
* If booked on Airbnb.com, the Airbnb terms and conditions apply regarding Payment Policy and Cancellation Policy above.
For peace of mind we recommend travel and trip insurance including flight delays, cancellation, liability, health and loss and damage to personal items.
A 20 % damage deposit (but not less than $ 1000) shall be paid latest when check-in. The deposit is fully refundable within 15 days of guests’ departure, provided there is no damage, breakage, missing items, no additional cleaning for villa left abnormally dirty, and no other outstanding charges. You, as the guest, agree to take all reasonable steps to ensure that your guests or families adhere to the rules and regulations affecting your villa. The villa is fully furnished, including a plentiful supply of bed linens and towels for guests’ use. Rearranging the furniture or removing any items from the villa is strictly prohibited.
We need to know your arrival information (airline, flight number, arrival time, departure time, departure flight number) at least two weeks prior to your arrival on the island. You should fill in this information on our concierge form (available on www.villaamonteeera.com) and send it to email@example.com at least 1 week prior to your arrival. While en-route, it is appreciated that you notify us if your flight is delayed or cancelled for any reason, so we can notify the staff of your delay.
Escort to the Villa
The chauffeur will meet you on arrival at the airport or at a pre-determined location, where you will be escorted to the villa. The services of the staff are included in your rental rate, although a tip for their service at your discretion is highly appreciated.
Check-in and Check-out Times. Your check-in is 03:00 pm and check-out is 12:00 am (noon). It may be possible to arrange an early check-in or late check-out, of which we’d be happy to try and accommodate you. Guests who do not request a late check-out in advance will be charged a $350 penalty fee for not checking out on time.
The Lessor does not assume any liability for interruptions in the supply of electricity or water, Internet or pool filtration. The Lessor shall make best effort to solve any such interruptions as quickly as possible. The Lessor does not assume any liability for personal or property loss and damage or injury during guests’ occupancy of the villa. The Lessor reserve the right to refuse service or rentals to anyone at their discretion.
The Lessee is liable for the safety of their guests. The Lessee shall have their children under supervision of an adult at all times, especially when children are playing around the pool areas.
Capacity of Villa
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund.
Towels and bed linen
Towels are changed once per day (if not dirty). Bed linen are changed every third day (if not dirty).
Floors are cleaned once per day.
One 15 seater Toyota Minibus with chauffeur is available for the Lessee between 10 am and 6 pm for use of transports on Phuket. The Lessee shall pay for fuel consumed. If the Lessee requires transportation other hour’s (including transports from or to Airport) chauffeur´s overtime is charged if after 6 pm the Lessee at 500 THB + any gas used.
If you group is 15 with a lot of large luggage or 17 to 22 people. We will need you to rent a second van at airport to follow our main van to villa, our staff will be their to help organize if that is required normally 1500-1800 BHT per trip, depending on size of group and amount of luggage etc…
Staff working hours
The staff general working hours are between 8 am to 6 pm. One staff will work until 10 pm. If the Lessee wants staff working longer hours the Lessee must let the villa manager know in advance and pay for staff overtime.
Pets of any kind are NOT allowed in or on the villa’s premises. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the guest’s rent and deposit will be forfeited.
Outdoor shoes are NOT allowed in the villa. We provide indoor slippers if required.
Complaints & Maintenance
No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, tubs, air conditioning, television or cable service, appliances, etc.
House Parties & Functions
The Lessor wishes to maintain a family atmosphere for the quiet enjoyment of guests. We rent to family groups and responsible adults only! Absolutely no house parties or functions such as weddings are allowed without advance written permission from the Lessor. Guests shall be respectfully peaceful, so as not to disturb other residents in the immediate area. The Lessee recognizes that the staff are Buddhist and shall treat the staff with respect.
Drugs & Hazardous Materials
Guest and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.
Should the villa be out of order or deemed substandard prior to your arrival, the Lessor reserves the right to substitute comparable or better accommodations without liability. If comparable accommodations are not available, guests may receive a complete refund of the rental.
The Lessor is not responsible for inadvertent errors on our website. All rates and villa details are subject to change without prior notice.
With advanced notice in the concierge form or by e-mail, groceries can be delivered to the villa prior to your arrival with the food and beverages of your choice. This is highly recommended because we carry a limited supply at the villa. You should fill in the concierge form and send it to firstname.lastname@example.org at least 1 week prior to arrival. You must forward advance payment for any purchases that you want to be made prior to your arrival.
The services of the chef who are available for one, two, or three meals a day for the duration of your villa stay. Chefs will require an advance deposit for both groceries, which is payable direct. There is a 20% charge on all groceries and beverage to cover for transportation, cocking gas etc.
Weddings & Large Events
We do not Charge a Venue extra Fee, We invite you to use our Chef Team Bartenders Waiters manager drivers and Event planning staff for all items including accessories. Flowers Equipment rental etc
We Provide all at Wholesale Cost + 10%
If you use outside Planner Caters or Event Companies
The is a BYO Charge on all Food and Beverage and invoices services of 10% charge to those outside companies providing the services any all categories.
The villa is located on a steep hillside, which offer stunning ocean views, but this also means that the villa has some areas reachable only by stairs (not reachable by the elevator).
The Lessor shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.
Download our Concierge and service form